Subject: Tech Support Candidate - Barnali Das
From: Barnali Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 02:27:24 -0400

| | Tech Support Test

Name | Barnali Das
E-mail | [email-masked]
Phone Number | (98213) 59646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Sap

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rivigo | Branch incharge | |
Previous Employer 2 | Gati limited | Customer service executive | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 .I'll check is there any typing errors in name of website
Step2. I'll check my net connection ony own devices
Step3..if both are ok than will treat it's a it's a server problem from website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1. Have to ON  Bluetooth device in my mobile
Step2. Have to activate Bluetooth devices
Step3. From add new device menu need to add Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Enjoy when able to resolve some one problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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