Subject: Tech Support Candidate - Basant Yadav
From: Basant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 02:16:42 -0400

| | Tech Support Test

Name | Basant Yadav
E-mail | [email-masked]
Phone Number | (99905) 13742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pratap Vihar, GHAZIABAD, UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amdocs | Sse | 5 April 2021 | 62000
Previous Employer 1 | Amdocs | Software Support Engineer | 5 April 2021 | 62000
Previous Employer 2 | IBM | Software Engineer | 30 Oct 2019 | 45000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First talking on call to customer and take her issue, then take remote her pc and resolved the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open phone bluetooth and speaker bluetooth and pair the same then connected.
What according to you makes you a good candidate for customer service or technical support job? | Actually any person's resolved customer's issue on priorities his person is good..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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