Subject: Tech Support Candidate - Chirag Malik
From: Chirag Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:57:14 -0400

| | Tech Support Test

Name | Chirag Malik
E-mail | [email-masked]
Phone Number | (80531) 13113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JIND
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alchemy techsol india pvt. ltd. | Desktop support engineer | 30/09/2019 |
Previous Employer 1 | Accenture private limited | Cloud support associate | Till date |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i restart my computer,many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.Then i make sure the internet connection works properly by openening a new browser tab writing google.com in the address bar then press enter and then after loading google.com make sure you are able to search by typing something in the search box then select google search, then make sure that search result load properly,if everything works properly finally check if the website is down for everyone or just your device by opening new browser and visita website checker page. On the site, type in the website address you're having problems reaching, then then push enter and look at the result from the site, to determine if the site is down or up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap or click Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information maintaining professional relationship with the customer with good communication skills to understand everything properly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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