Subject: Trainer Candidate - MONI NEGI
From: MONI NEGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:39:19 -0400

| | Tech Support Test

Name | MONI NEGI
E-mail | [email-masked]
Phone Number | (91) 9811239707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Self Working | Proprietor | - | -
Previous Employer 1 | Concentrix Daksh Services India Pvt LTD | Delivery Manager | 10-04-19 | 76K
Previous Employer 2 | Vertex Customer Management pvt ltd | Senior Manager | 28-08-16 | 60K

If Selected, how much time do you need to join? | Immediate Joiner
Please briefly describe your work experience specifically in training? | Dynamic & result oriented professional with rich cross-functional experience in managing the entire spectrum of Contact Centre/Transitions/ Operations/Quality/Customer Relationship. Excel in devising and implementing strategies to ensure smooth business operations, attainment of top-line/ bottom-line, SLA’s and achievement of business goals
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managing a Team - Most difficult situation which i faced in my last organization was when i had to chuck out people on basis of performance as directed by Client where me including my management team had to fight a long battle with them to get it sorted however still around 6-7 people we have to move out from the process due to poor performance out of 120 people which comes to 7%.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Excellent customer service means making each and every aspect of the customer's experience an absolutely positive one. Good customer service means meeting expectations- but excellent customer service means exceeding them. Good customer service we barely make customers satisfied however in great we keep them loyal with us.
What according to you makes you a good candidate for this position? | I am a Experienced professional in business operation management, process re-engineering, process automation and transition management. i carry around 15+ years of experience behind me which makes me a suitable candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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