Subject: Tech Support Candidate - Tushar Sharma
From: Tushar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 00:08:39 -0400

| | Tech Support Test

Name | Tushar Sharma
E-mail | [email-masked]
Phone Number | (91) 8968287227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP
SAP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDFC | RTM | Present | 70000
Previous Employer 1 | Asus | Trainer | 2019/4 | 50000
Previous Employer 2 | Vodafone | Trainer | 2015/4 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will first check if my internet connection is active or not.
2) once it's active I will then clear the advance history of my browser.
3) once it's done then I will again open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1) activate bluetooth icon on my phone and pair it with the speaker by also turning on the bluetooth button on the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Passion
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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