Subject: Trainer Candidate - bibhuti rout
From: bibhuti rout <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 14:49:41 -0400

| | Tech Support Test

Name | bibhuti rout
E-mail | [email-masked]
Phone Number | (91) 8588852190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix pvt. Ltd. | Deputy manager | Still working | 54k
Previous Employer 1 | Wipro | Tsa | 24/04/2011 | 14k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Have worked as a trainer for 2 years. Traing for Amazon.com international client

Currently handling bridge as a deputy manager

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Taking a decision to ask ojt associates to strech their shift to clear the certification process.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is delivering upto his/her expectations. However, great customer service is delivering beyond expectation.

Ex: I paid for two day shipping delivery but the company delivered me on the next day of order. This is great cs. And delivering as per the estimated time is good customer service

What according to you makes you a good candidate for this position?

Meeting the requirement
Have proper skillset
Have 7 years of experience from same domain.
Working for the largest ecommerce site AMAZON

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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