Subject: Tech Support Candidate - JYOTIN PRAKASH
From: JYOTIN PRAKASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 13:17:52 -0400

Tech Support
Test

Name

JYOTIN
PRAKASH

E-mail

[email-masked]

Phone Number

(88782) 50353

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

orangus ind pvt ltd

data analyst

25/may/2021

27000

Previous Employer 1

teleperformance

tse

7/12/2018

20000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Use a website down checker

Use a ping checker

Run step-by-step diagnostics

Conduct a Traceroute

Use network and website monitoring software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

o me, customer service means identifying the root
of a customer’s problem and working to find a solution that surpasses their
expectations using in-depth knowledge of the company’s service or product.
Exceptional customer service is all about maintaining a positive and friendly
attitude that makes a good first impression and leaves a lasting
one.

On a scale of 1 - 5 please rate your fluency in
spoken English

5