Subject: Tech Support Candidate - venkatesh sutrave
From: venkatesh sutrave <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 12:43:14 -0400

| | Tech Support Test

Name | venkatesh sutrave
E-mail | [email-masked]
Phone Number | (96200) 91146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iopex | network trainee engineer | 30/5/2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, we will check the pc is connected to the internet
2. check whether the firewall is blocking your IP add or the website url
3. if the IP add or website url is permitted then check the website is down for everyone or for your device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First, we will power on the Bluetooth device
2.Then switch on the Bluetooth on our mobile
3. pair the device using the device name on our mobile
4.Then connect to the Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

1. Being a good listener and well oriented to solve problems politely
2.Having a positive attitude towards the customer
3.understanding the Customer issues as a partner and providing proactive, cost effective and best solutions towards the problems

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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