Subject: Tech Support Candidate - Ram Kumar Soni
From: Ram Kumar Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 12:32:12 -0400

| | Tech Support Test

Name | Ram Kumar Soni
E-mail | [email-masked]
Phone Number | (91) 8770745239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp pvt ltd | Center Manager | Working | 38500
Previous Employer 1 | Room and technology | Trainer | 22-02-20 | 19200
Previous Employer 2 | SREWS | Trainer | 24-10-2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Clear the browser history
2.If not open after clearing history then try on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the bluetooth icon/symbol and turn on Bluetooth.
2.Search the speaker and Pair to the speaker if password protect then pair the password. After that it will connect.

What according to you makes you a good candidate for customer service or technical support job? | I can help to the customer if they are facing any issue then I can help about company related product or service. I have good knowledge about how to handle customer query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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