Subject: Tech Support Candidate - AMIT RAY
From: AMIT RAY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 12:12:01 -0400

| | Tech Support Test

Name | AMIT RAY
E-mail | [email-masked]
Phone Number | (+91) 8285178102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Remote Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution | customer Support | 7 June 2020 | 25000
Previous Employer 1 | Aspire nxt Pvt Ltd | Sr.Technical Support Engineer | 31 July 2017 | 18000
Previous Employer 2 | Comptech Enterprises | Desktop Support | Aug 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Team,
1. Check Lan connectivity.
2. Check privacy of organization www.ndtv.com website allow to open or not.
3.Clear browser cookies and history.
4.Check proxy in browser settings.
4.Reset browser for default settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps.
1. turn on Bluetooth Speaker to pair with mobile.
2. check it on or any error.
3. Go tomobile Bluetooth setting and speaker name in active device.
4. Connet and pair with spaker.

That's all Steps for speaker connectivity with mobile.

What according to you makes you a good candidate for customer service or technical support job?

This listen properly problem of customer .
Polite behavior with customer.
Suggest best option to user.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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