Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 10:39:48 -0400

Tech Support
Test

Name

Lalit Kumar

E-mail

[email-masked]

Phone Number

(91) 9873435576

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Insurance experience

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process associates

Still working

Previous Employer 1

Tech Mahindra

Process
executive

20 months

Previous Employer 2

Cogent pvt limited

Process
executive

24 months

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I will the internet connection

If connections is okay then i will check another website on my browser to
identify the issue the with (www.ndtv.com)

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn on
Bluetooth of mobile and speakers

2.Search the device name and connect it.

What according to you makes you a good candidate
for customer service or technical support job?

Communication skills

Politeness

Good listening

Empathy

Knowledge

On a scale of 1 - 5 please rate your fluency in
spoken English

4