Subject: Trainer Candidate - Shakti Dutta
From: Shakti Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 10:11:32 -0400

Tech Support
Test

Name

Shakti
Dutta

E-mail

[email-masked]

Phone Number

(703) 7378990

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Acme Excellent Management Pvt Ltd

Quality Head

31/3/2021

66,000

Previous Employer 1

Goibibo.com

SME

22/08/2017

34,000

Previous Employer 2

ShowWorks Eventz

Sales
Manager

20/12/2015

20,000

If Selected, how much
time do you need to join?

Immediately

Please briefly describe your work experience specifically in
training?

Acme Excellent Management Pvt Ltd - Quality
Head

- Certified as a Teachers Trainer, my role was to provide training to the entire
staff (teachers, operations team, Students, etc.) as per the guidelines of the
government. Also, regularly audit the departments regarding the adherence of
these guidelines.

Goibibo - SME (Subject Matter Expert) (BPO)

- Work profile included floor support, rolling out updates, creating daily
functionality reports, CMS monitoring, one o ones, call listening, etc.

- Hired and trained team members for hotel on-boarding and was instrumental in
growth of hotels count from 9K to 45K within a year

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Acme Excellent Management

Females students from remote areas were not able to speak to male students or
even to teachers. They were accustomed to be introvert and shy. With no vision
of achieving any personal goals.

Goibibo.com

A team member looking for another job started demotivating other team members.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service - Give solutions based on what your organization offers
regardless of customers' needs, resulting in good sales numbers, however, less
customer retention.

Great customer service - Provide solutions to customers while directly
addressing their needs, while upgrading your services, resulting in better
customer retention.

What according to you makes you a
good candidate for this position?

Providing training to a team
is not only making people learn the new software or skill, it is about
connecting with each person on a personal level and being mindful that every
individual is different and their locus of identity is diverse.

On a
scale of 1 - 5 please rate your fluency in spoken English

5