Subject: FW: Tech Support Candidate - Naveen Bhatti
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 25 May 2021 14:04:51 +0000

Check how this guy is for tech support manager

From: Naveen Bhatti <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 May 2021 at 6:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Naveen Bhatti

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Naveen Bhatti
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8283808789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mohali
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Virtual Oplossing Pvt Ltd       Sr Tech Support Executive       10 Mar 2021     50000
Previous Employer 2     Indian Bank     Zonal IT Officer        15 Oct 2019     45000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the internet connectivity. If other sites are opening there may be a temporary problem with website (ndtv.com). If other sites are also not opening check out the connection status on the right bottom part of the System tray. If there is a yellow Exclamation mark, red X mark or the icon appears as a globe, troubleshoot for network connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on the speaker and press the pairing button on the speaker till it starts blinking, subsequently click on start scan after ensuring that the bluetooth is turned on in the mobile phone. When the speaker is detected provide the pin for pairing (if any). The speaker will be connected and the blinking will stop.
What according to you makes you a good candidate for customer service or technical support job? Understanding the customer's requirement, providing the accurate and timely solution and convincing the customer that we are here to provide the support anytime are required for Technical Support Job. I have a rich experience and knowledge about my job.
On a scale of 1 - 5 please rate your fluency in spoken English  5