Subject: Tech Support Candidate - Akshay Bhalla
From: Akshay Bhalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 10:00:05 -0400

| | Tech Support Test

Name | Akshay Bhalla
E-mail | [email-masked]
Phone Number | (91) 9140367898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
CRM Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OYO Hotels & Homes Pvt.Ltd | Assistant Sales Manager | currently working | 39000
Previous Employer 1 | Footprint Marketing WLL Qatar | Take Over Manager | 10 July 2017 | 5000QAR
Previous Employer 2 | Zorba Entertainment | Customer Relationship Executive | 8 Feb 2014 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First lets figure out where the problem is

1 - Open a new tab and check to see if you can load another website like google.com or gmail.com.

2 - Launch another browser like internet explorer and google chrome and try to open the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Go to the Setting
2 - Tap the bluetooth option
3 - Turn on the bluetooth
4 - A list of available devices will appear
5 -If your Speaker is not listed press the button on your speaker that makes it discoverable
6 - On your mobile select the speaker and that's it you are connected

What according to you makes you a good candidate for customer service or technical support job? | Customer First is the mantra for any organisation to succeed in its business.I follow this mantra.Being responsive with the positive attitude, taking responsibility and ownership,understanding the customer issue as a partner and providing proactive and cost effective solution towards the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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