Subject: FW: Tech Support Candidate - Divyanshu Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 25 May 2021 13:55:20 +0000

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From: Divyanshu Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 May 2021 at 6:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Divyanshu Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Divyanshu Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971471608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      NEW DELHI
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon Development Center       Resolution Specialist           40000
Previous Employer 1     Amazon Development Center       Customer Service Associate      22/09/18        25000
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check your internet connection.
Check the website if it is correct and there are no spelling mistakes.
Clear cache and cookies.
Close the browser and reopen it, then search.
Try some other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the speaker.
Go to the bluetooth mode of the speaker.
Open bluetooth on your mobile phone.
Search for available devices.
Select the bluetooth speaker name from the search results.
Pair it.
What according to you makes you a good candidate for customer service or technical support job? Ability to understand the customer problem.
Good communication skills.
Ability to research about the issue in a fast and dynamic way.
On a scale of 1 - 5 please rate your fluency in spoken English  4