Subject: FW: Tech Support Candidate - Raghwendra Pratap Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 25 May 2021 13:40:13 +0000

Check

From: Raghwendra Pratap Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 May 2021 at 12:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Raghwendra Pratap Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Raghwendra Pratap Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (201301) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida Sector 22
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Henry Harvin Education  Customer Support Executive      24th May 2021   16500
Previous Employer 1     TechMahindra    Customer Support Executive      6 November 2020 13700
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1: Need to check internet connection
2: Need to clear cache & cookies of browser
3: Need to check in another browser
4: Need to coordinate with Site Host
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1: Need to on Bluetooth features of both the devices
2: Need to search Bluetooth speaker name is Mobile Phone
3: Once show speaker name in mobile phone tape on speaker name to pair the devices
4: once paired the devices both devices will be connected
What according to you makes you a good candidate for customer service or technical support job? I have patient, active listening & problem solving skills.
I have 1.8 year of experience in customer service
My educational background is technical and i have done CCNA certification
On a scale of 1 - 5 please rate your fluency in spoken English  4