Subject: FW: Tech Support Candidate - Aditya Negi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 25 May 2021 13:36:27 +0000

Check, he looks good

From: Aditya Negi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 24 May 2021 at 9:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aditya Negi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aditya Negi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9319304167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Altran Technologies     Network Engineer        After notice period     36,197
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting steps:
> Clear cache memory
> Try a different browser
> Make sure you are not using any browser extension for proxy services
> Make sure your machine is not connected to VPN
> Make sure there are no site restrictions as per company policies
> Check if other machines can access the site when connected to the same network or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      STEPS:
> Open bluetooth menu in mobile setting
> Turn ON Bluetooth mode
> Turn ON Bluetooth speaker making sure it is active and powered on
> The speaker will show up in the discoverable device list
> Connect to the Bluetooth Speaker
What according to you makes you a good candidate for customer service or technical support job? An aspiring professional I have more than 3 years of experience in VOIP domain, setting up there video conferencing infrastructures which involves taking on responsibilities like Administration, Management and Deployment of Enterprise Video/Voice network.

I am also responsible for authoring best practice for presenting technical information in comprehendible documentations.

Performing risk assessment and engaging on severities and catastrophic outage situations. Engaging on escalations, and complex cases needing intense research.

And am a part of selected engineer for engagement with premium clientele for Cisco.
On a scale of 1 - 5 please rate your fluency in spoken English  5