Subject: Tech Support Candidate - Jitender Singh Jitender
From: Jitender Singh Jitender <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 09:35:38 -0400

| | Tech Support Test

Name | Jitender Singh Jitender
E-mail | [email-masked]
Phone Number | (91) 7015964011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Conference

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pigeon India Pvt Ltd | IT Engineer | | 35000
Previous Employer 1 | Computer ware Pvt Ltd | IT executive | 21 Feb 2018 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check another web site . If other website is not  working then we will check internet connectivity & if site working then we will remove cookies & will check .  we can reopen the browser & can check. We can search this site Directly on Google
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will on speaking bluetooth & after this we will be on bluetooth in mobile & search the speaker bluetooth & will connect it.

What according to you makes you a good candidate for customer service or technical support job?

Custom focus
Focus non customer need.
Resolve issue.
Customer service skills
Good attitude.
Respect full behaviour.
Good behaviour with each client or customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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