Subject: Tech Support Candidate - Priyanka arora
From: Priyanka arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 09:26:02 -0400

| | Tech Support Test

Name | Priyanka arora
E-mail | [email-masked]
Phone Number | (+91) 9910987300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine consultancy ltd | Asst manager | Presently |
Previous Employer 1 | First idea ltd | Tech sales | Sep'20-Mar'21 |
Previous Employer 2 | Fareportal travels | Sr. Executive | Aug'15-July'17 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First n foremost would ask what's the error message customer is getting.
Then identity the type of issue and error.
Find the cause of the error.
Find a possible workaround and if doesn't fix, possibly would need remote of the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the BT option
Turn ON the BT
A list of available devices would appear
If in case the device is not listed, press the button on the speaker that makes it discoverable... It's often a BT symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | My knowledge n the ability to understand the issue. My patience for the customer to vent out n empathize as per the situation and further take control over the call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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