Subject: Tech Support Candidate - Sukriti Goel
From: Sukriti Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 09:20:10 -0400

| | Tech Support Test

Name | Sukriti Goel
E-mail | [email-masked]
Phone Number | (+91) 7980713905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Whitehat jr | Business development | 15 january 2021 | 62500
Previous Employer 2 | International tourism | Operation manager | 30 th march 2019 | 62500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first we need to check the url typed is correct or not , any virus issue is there or not and accordingly will provide solution after checking software error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings , search bluetooth devicev, make sure both the bluetooths are on and then click on connect ..
What according to you makes you a good candidate for customer service or technical support job? | I have good experience in client handling and management , aims growth for both company as well as my own skill sets
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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