Subject: Tech Support Candidate - Suraj Singh
From: Suraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 07:20:38 -0400

| | Tech Support Test

Name | Suraj Singh
E-mail | [email-masked]
Phone Number | (+91) 7379085971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hariyana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio
VPN, Office 2007,2010,2013,2016,o365,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kerry Indev Logistics | I.T Executive(North) | Working Currently | 21000
Previous Employer 1 | Valu Point System | Desktop Support Engineer | 25th March | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check what is the error coming after that I can found the solution.
I will checked network connection.
Check if private URL is blocked from server.
Check browser compatibility.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On your speaker device and after that open your mobile Bluetooth and search for device name or it's device number and click on it for pairing after that it will connect.
What according to you makes you a good candidate for customer service or technical support job? | Technical Knowledge, Behavior, On time support and ASAP complete the work Follow up.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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