Subject: Tech Support Candidate - Tanaji Phad Tanaji
From: Tanaji Phad Tanaji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 07:19:51 -0400

| | Tech Support Test

Name | Tanaji Phad Tanaji
E-mail | [email-masked]
Phone Number | (91) 9319083480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sukhrali,  Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Windows Server, AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator L2 | within month | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- take restart of device once
2- make sure internet connection working
3- check if website down for everyone else only for me
4- use ping command and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn Bluetooth on both
2- Pair a Bluetooth accessories
3- connect

What according to you makes you a good candidate for customer service or technical support job?

1- our attitude
2- soft spoken
3- Good listener
4- Problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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