Subject: Tech Support Candidate - Kailash Kumar
From: Kailash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 06:37:44 -0400

| | Tech Support Test

Name | Kailash Kumar
E-mail | [email-masked]
Phone Number | (+91) 9278938294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medipol pharmaceutical India Pvt ltd | IT administrator | 12 may 2021 | 20 k
Previous Employer 1 | BGR energy systems limited | IT Administrator | 2 jul 2020 | 18 k
Previous Employer 2 | Wipro Infotech | IT engineer | 5 Dec 2019 | 14 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of All I Will check  What Is error massage after that I will troubleshoot internet connectivity and PAC proxy
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will trun on Bluetooth on both Devices and select speaker Bluetooth name on mobile and connect
What according to you makes you a good candidate for customer service or technical support job? | Good listener and technical knowledge and confidence and be polite
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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