Subject: Tech Support Candidate - Nitin Kumar
From: Nitin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 06:11:15 -0400

| | Tech Support Test

Name | Nitin Kumar
E-mail | [email-masked]
Phone Number | (91) 8860842226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur,  New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Parcelhero India private limited | Senior customer executive | NA | 30,000
Previous Employer 1 | IEnergizer | Senior customer executive | 04/01/2020 | 26,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* firstly , I will check if the internet connection is secure or not.
* secondly, I will see that what error is showing on the browsing page.
* Third, I will try to clear and caches and cookies of the browser then try again
* fourth, I will try  using another browser to see if this is working on it or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First  please turn on Bluetooth on both the devices
Second, please search for the Bluetooth speaker name in the availble devices section in the mobile to connect
Third, once found will click on connect to coonect
with speaker
Fourth,  if it requires any code then will enter the code to connect

What according to you makes you a good candidate for customer service or technical support job?

Thee following skills makes me a good candidate for customer service or technical support

* patience
* good listening skills
* quick decision maker
* calm under press
* attention to detail
* how to sympathize andempathize with the customer
* problem solving decision
* good experience in this field
* good knowledge of various  CRM tools

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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