Subject: Tech Support Candidate - karyanand Kumar
From: karyanand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 05:38:32 -0400

| | Tech Support Test

Name | karyanand Kumar
E-mail | [email-masked]
Phone Number | (+91) 8745882317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Berggruen car rentals pvt ltd | System administrator | working | 30000
Previous Employer 1 | Hector India Pvt Ltd | IT engineer | 14/07/2018 | 22000
Previous Employer 2 | Fourth dimension solution pvt ltd | Distt. coordinator | 01/05//2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am follow-up below step
1.check internet connection
2.check browse setting
3.clear history and junk data in browser
4.check host file to blocked this URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I am Follow below step
1. Open mobile and speaker Bluetooth
2. open mobile Bluetooth setting and search new device
3. when we found speaker name in sech option than click to connect
4. after that click yes to confirm connection.

What according to you makes you a good candidate for customer service or technical support job? | A technical support candidate give a proper and valid solution of any technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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