Subject: Tech Support Candidate - SHIVA NAND PASWAN SHIVA
From: SHIVA NAND PASWAN SHIVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 05:33:31 -0400

| | Tech Support Test

Name | SHIVA NAND PASWAN SHIVA
E-mail | [email-masked]
Phone Number | (880) 0126476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HS OBEROI BUILDTECH PVT LTD | IT EXECUTIVE | 15 August 2020 | 19000
Previous Employer 1 | Dart Pvt Ltd | IT Executive | 30 Sept 2019 | 13510
Previous Employer 2 | Sysware Infotech Pvt Ltd | Customer Support Eng | 15 March 2019 | 15100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connection. Second browser should be compitable. Third accessable on firewall. fourth allow on antivirus. fifth physical server should be working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Enable bluetooth in both device
2 Discover speaker bluetooth name in mobile phone.
3 Pair with bluetooth name
4 Both device will connect.

What according to you makes you a good candidate for customer service or technical support job?

1 Engineer should be active
2 Good knowledge
3 2 to 3 year Exprience
4 Behaviour should be good with Customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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