Subject: Tech Support Candidate - nisha na
From: nisha na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 04:59:28 -0400

| | Tech Support Test

Name | nisha na
E-mail | [email-masked]
Phone Number | (+91) 9465029820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ghaziabad rajnagar extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | ssiet | lecturer | 30.12.2017 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check for internet connectivity if connection is found ok then i will check for speed for connection weather it is sufficient to open a website or not, is same is found ok then will proceed further to check weather website should not be blocked in privacy settings. Note- YOu have to open the website after every step to check wethear troubleshooting is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of speaker using bluetooth icon button.
2. Now go to setting of your phone and switch on bluetooth.
3. Check for available devices and refresh the same.
4. Now you can see your bluetooth speaker in the list.
5. Pair the same by clicking on the speaker name shown in your bluetooth devices.
6. Once paired now you can enjoy the same.
Good luck

What according to you makes you a good candidate for customer service or technical support job? | I think one should be good to understand the what exact problem customer is facing becacuse i observed that lot of time problem cannot be solved because customer support executive would not be able to understand the problem which customer want to tell. So one sould be able to understand the same only then he will be able to resolve the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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