Subject: Tech Support Candidate - Swechchha Singh
From: Swechchha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 03:53:56 -0400

| | Tech Support Test

Name | Swechchha Singh
E-mail | [email-masked]
Phone Number | (91) 8953823501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare call support | Senior customer support | | 25000
Previous Employer 1 | Ienergizer Private Limited | Technical | | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll follow the below mentioned steps in order to resolve the issue-

1. Make sure your website is correct
2. Make sure via using another Browser
3. Check the internet connectivity
4. Reset the internet setting
5. clear cache and data of browser and engine
6. Reset the computer setting of computer
7. Computer is updated with latest version
8. Gormat the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow the below mentioned steps in order to connect the Bluetooth with my mobile-
1. Make sure Bluetooth option is enabled in both device 2. Search for the nearest Bluetooth device in mobile in order to connect
3. Pair the speaker and use

What according to you makes you a good candidate for customer service or technical support job?

There are so many qualities that should be as the customer service are the technical support job-

1. We must be good listener
2. Main motive is to provide the resolution to the customer accordingly
3. We should have qualities like patients, positivity and willing to work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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