Subject: Tech Support Candidate - Madhvi sharma
From: Madhvi sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 03:46:10 -0400

| | Tech Support Test

Name | Madhvi sharma
E-mail | [email-masked]
Phone Number | (72499) 35242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | J.C.Gracomm International | system Engineer | 30/05/2021 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Cause:
1- website down
2- wrong website link
3-page missing deleted

solutions:
website not working
1- check your internet connection
2-check antivirus
3- clean cache memory

first open the website link go to right up click on 3 dots> settings> advanced> system> open proxy setting>connection> Lan setting> uncheck proxy server box> check automatically detect setting>ok>ok> restart pc.

2- go to network bar on right down > troubleshoot problem> its start detecting problem its been fix.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open speaker Bluetooth > press> show icon light>

2- open phone> settings> Bluetooth > click on Bluetooth icon > press> search bluetooth name > connect speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life. Because of these qualities, I think I would be a valuable asset for your customer service team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |