Subject: Tech Support Candidate - Sumant Maddheshiya
From: Sumant Maddheshiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 03:42:53 -0400

| | Tech Support Test

Name | Sumant Maddheshiya
E-mail | [email-masked]
Phone Number | (91) 9899526484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida ,Sector 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wtvision Solutions pvt ltd | Lead IT Engineer | | 40000
Previous Employer 1 | Apparel resources pvt ltd | System Network Administrator | 6 December, 2019 | 32000
Previous Employer 2 | Saffrontech Pvt Ltd | Network Administrator | 8 August, 2017 | 26500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first thing is to be noted is the error message.
One can check the internet connection on the PC.

The problem might be related to DNS setting or that site might be blocked in internal network or from ISP end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1  - Turn on Bluetooth speaker.
Step 2 - Turn on the Bluetooth in the phone.
Step 3 - Navigate the setting button in the phone.
Step 4  -  Look for Connection setting.
Step 5 - Navigate and open the Bluetooth setting.
Step 6 -  Search for nerby Bluetooth devices and find
out the Bluetooth speaker in the list.
Step 7 - Tap on the found device and pair with it.
Step 8 - After pairing successfully the speaker will be connected to the phone

What according to you makes you a good candidate for customer service or technical support job? | Having experience in Handling the Costumers query on call or supporting them remotely using remote access tools. Understanding their issues and finding out its solutions are the main skills to be fitted for this role according to me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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