Subject: Re: Tech Support Candidate - rahul verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 24 May 2021 22:33:59 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 24, 2021, at 6:44 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: rahul verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 21 May 2021 at 9:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - rahul verma 

	

	
	
			Tech Support Test 
		
	Name 	rahul verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9069555764 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida sector 22 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vcare 	Sr. customer support associate 	10,January,2021 	25000 
Previous Employer 1 	Paytm 	customer support associate 	26,june,2018 	18000 
Previous Employer 2 	absas 	customer support associate 	10,june,2019 	20000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In order to troubleshoot the problem below are the few things, I will try:- 
-I will check our internet connection and also I will check, Am I able to open other websites or not?. 
- If the connection is OK, then I will try to open this website in the"Incognito mode". 
-Try Another web-browser 
-Try Another device 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 

2. Tap the Bluetooth option 

3. Turn on Bluetooth 

4. A list of available devices will appear. 

5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 

6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected! 

	What according to you makes you a good candidate for customer service or technical support job? 	I am a good candidate for this role “Customer service or technical support job” because I have done B-tech in information technology and I have more than 4 years of experience in customer support also I am a good listener, problem solver, helpful, team builder and know how to engage the people well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5