Subject: Trainer Candidate - udit verma
From: udit verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 15:45:05 -0400

Tech Support
Test

Name

udit
verma

E-mail

[email-masked]

Phone Number

(=91) 7982542162

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT

Assistant Manager

39000

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

a month

Please briefly
describe your work experience specifically in training?

I have
amassed wealth of knowledge and have processed transactions in skyrocketing
numbers especially for trainings

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When there are bandwidth issues being in the
phase of attrition especially.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

I think there are many factors that can pave its way from a good
to a great customer service and the parameters are outlined below:

1)  sla

2) quality

3) first time right

4) no escalations and complaints

5) productivity

What according to you makes you a
good candidate for this position?

I believe determination and
entrepreneurship (taking it as your own) is a necessity to deliver the best,
which I truly have.

On a scale of 1 - 5 please rate your
fluency in spoken English

5