Subject: FW: Tech Support Candidate - Harshal Thote
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 24 May 2021 14:06:11 +0000

Check his spoken English and ask if he has any sort of tech experience or educational background

From: Harshal Thote <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 20 May 2021 at 10:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Harshal Thote

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Harshal Thote
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8856007529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Experience in customer service retail support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Amazon  CS Associate S &R       Not decided     29000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly will check the internet connection.
If it works then will look if website entered is correct.
Next will clear cookies and cache if the erro is still there.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly open settings on mobile. In connected devices, turn on bluetooth.
Select bluetooth to view available options.
Select pair new device and select the speaker name. Pairing notification will come on mobile. Select pair.
What according to you makes you a good candidate for customer service or technical support job? I have 4 years of experience in customer service. I have worked for India as well as North America. I have interacted with customers on chats , emails and calls and hence have a good experience in understanding their perspective. As I have worked in various skills , I've good grasping power and hence can learn quickly whatever will be taught and will deliver best results.
On a scale of 1 - 5 please rate your fluency in spoken English  5