Subject: Tech Support Candidate - Eldhos Jacob
From: Eldhos Jacob <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 09:38:47 -0400

| | Tech Support Test

Name | Eldhos Jacob
E-mail | [email-masked]
Phone Number | (62823) 06667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | muvattupuzha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ciatocs | manager | march 2021 | 30 k
Previous Employer 1 | assitance personal serice a/g | temp contract | march 2016 | 120k
Previous Employer 2 | varun lables | network admin | june 2013 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check internet connection, check if any other website is working
Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on Bluetooth on phone, switch on Bluetooth speaker, start the pairing process
What according to you makes you a good candidate for customer service or technical support job? | in depth knowledge in computer and technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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