Subject: FW: Tech Support Candidate - Javed Amiri
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 24 May 2021 13:18:00 +0000

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From: Javed Amiri <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 21 May 2021 at 5:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Javed Amiri

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Javed Amiri
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8384006504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jamia Nagar,Okhla
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Nota Bene Global Service Pvt Ltd        Sr. Tech Sales Rep.     Currently working       40k
Previous Employer 1     Globtier Infotech Pvt. Ltd.     Sr. Tech Sales Rep.     18th May 2018   42k
Previous Employer 2     TechnoBridge Innovazion Tech Sales Rep. 9th June 2017   36k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Restart the device.
2) Check the spelling of the website.
3) Check whether the website is down or not.
4) Check whether the firewall is blocking or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Android phone swipe down from top to bottom and in iPhone swipe from botton to top.
2) Then tap and hold the icon of Bluetooth.
3) Then tap pair new device,if we don't have pair new devices then we should go and check in Available devices.
4) Tap the name of the Bluetooth device you want to pair with your device.
5) Follow on screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Below are some good steps which make me a good candidate for Technical Support job:-

1) Listening to our Customer query attentively.
2) Then try to find out best best possible ways to give the resolution.
3) In the entire process I always keep patience and keep concentrating on the resolution along with the customer.
4) If somewhere I am getting any problem while doing so I always contact to my best approach.
On a scale of 1 - 5 please rate your fluency in spoken English  5