Subject: FW: Tech Support Candidate - rahul verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 24 May 2021 13:14:15 +0000

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From: rahul verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 21 May 2021 at 9:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - rahul verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    rahul verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9069555764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 22
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vcare   Sr. customer support associate  10,January,2021 25000
Previous Employer 1     Paytm   customer support associate      26,june,2018    18000
Previous Employer 2     absas   customer support associate      10,june,2019    20000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In order to troubleshoot the problem below are the few things, I will try:-
-I will check our internet connection and also I will check, Am I able to open other websites or not?.
- If the connection is OK, then I will try to open this website in the"Incognito mode".
-Try Another web-browser
-Try Another  device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? I am a good candidate for this role “Customer service or technical support job” because I have done B-tech in information technology and I have more than 4 years of experience in customer support also I am a good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English  5