Subject: FW: Tech Support Candidate - neha parveen
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 24 May 2021 11:47:19 +0000

Check her for tech support agent

From: neha parveen <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 24 May 2021 at 3:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - neha parveen

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    neha parveen
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 97118371167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rajouri Garden,West delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Spicejet        Cabin Crew      working 45,000
Previous Employer 1     Concentrix daksh pvt. ltd       senior technical advisor        9 december 2018 30,000
Previous Employer 2     Vijay sales     Customer Care Executive         November 2014   9,500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will inform my senior just to keep them in loop and will try to look for a solution available online to solve the issue within my power and if still not resolved then i will log a complaint with IT department.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth button on speaker and will open settings in my phone turn on bluetooth and wait my phone to detect bluetooth as soon as i see the name of bluetooth in my mobile i will tap to connect it.
What according to you makes you a good candidate for customer service or technical support job? i have been working in this industry with different names such as customer care executive, senior technical advisor, guest relation executive and flight attendant  everywhere as i am being called were different but helping people with their problems they are facing was always the top of my work checklist hence i have the knack of resolving issues of customers hence i believe i am the most suitable candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5