Subject: English Language Test - Rakhshanda Mahpara
From: Rakhshanda Mahpara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 06:33:42 -0400

| | Foreign Language Screening Test

Name | Rakhshanda Mahpara    /  (110025) 8287627293    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, I want to apologize, the address you gave while ordering was wrong. Our courier company has given a message, please enter the correct address.

Soon your order will arrive on time.

Thank You!
babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I apologize, the TV you received has scratches,
You will be given a second TV check instead of that. Our team will come to solve your problem soon.

Thank You!
babyshop

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