Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 04:41:05 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (+91) 8860741723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printers and credit card readers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Technical analyst | 24-07-21 | 16.5k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i am checking that I have the proper internet connection or not after that I am going to clear cache and cookies then I am checking that website is blocked by browser or not.
If everything looks fine and still not working I am going to change the browser or check it on another workstation that they are getting same error or not on the same website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker.
Turn on bluetooth in the mobile .
Go to bluetooth setting.
Click on the name of the bluetooth device, after that it will give you the option of pairing.
Click on pairing prompt .
Open YouTube to play any song to check that it is working or not.

What according to you makes you a good candidate for customer service or technical support job?

I have one year experience in it company.
I already took so many calls regarding network issue and solved so many problems.
I trained new employees for troubleshooting in network.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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