Subject: Tech Support Candidate - Akshay Rajendra Shelke Akshay
From: Akshay Rajendra Shelke Akshay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 04:19:46 -0400

| | Tech Support Test

Name | Akshay Rajendra Shelke Akshay
E-mail | [email-masked]
Phone Number | (+91) 8879803016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr | Concierge Executive Operations | 23 December 2020 | 40 k
Previous Employer 1 | Duetche bank | IT Operations Analyst | 20 October 2020 | 19 k
Previous Employer 2 | Ags transact technology | Desktop Support Engineer | 20 Oct 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can try on another browser

We can do basic troubleshooting on browser and restart to the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth device on both device

Pair the device and hence it will get connected

What according to you makes you a good candidate for customer service or technical support job? | I have an very much experience in customer support regarding call logs and ticketing tools
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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