Subject: Tech Support Candidate - Swatantra Kumar
From: Swatantra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 03:22:18 -0400

| | Tech Support Test

Name | Swatantra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9891667343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida SEC 58
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Technical support | 20 Nov | 17000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet which is working properly or not.than I will try some troubleshoot steps which I already know.if problem will not be fix than I will call to the ndtv customer care.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the Bluetooth of my speaker. Than will go to my fone setting and then go to Bluetooth section and will turn on the blutooth. Speaker name will highlight their than we have to select it.now Bluetooth will be connected.
What according to you makes you a good candidate for customer service or technical support job? | Once issue should be resolve on call by troubleshooting should not be need to engineer visit.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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