Subject: Trainer Candidate - Prince Chhabra
From: Prince Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 May 2021 02:32:39 -0400

Tech Support
Test

Name

Prince
Chhabra

E-mail

[email-masked]

Phone Number

(+91) 9643588718

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

UOLO

Training Manager

Still working

67000

Previous Employer 1

Housing.com

Training
Manager

29 January 2020

56000

Previous
Employer 2

Aegis BPO

Team Leader

02 Sept 2016

24000

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

I am
working as training manager and handling trainings for sales, customer service,
presales and NPS departments. I also take of employee engagement and grooming
sessions.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

During remote working last year, it was really
hard to manage team and assign tasks as there was no control. Gradually I
figured out how distractions can be avoided, how increasing the communication
can help establish a better relationship with team members during these times
and similarly putting extra efforts to engage employees make trainings much
interesting while remote working.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is basic expectation of every
person getting in touch with a contact centre but great customer service is game
changer for any company which makes customers stick to a brand and they also
work for word of mouth publicity.

What according to
you makes you a good candidate for this position?

I have
worked in training across multiple domains, started training function from
scratch in 2 startups and scaled them to a stable function. I have worked with
customers PAN india and observed various patterns of customer handling. I
believe my experience will add a lot of value to profile

On a
scale of 1 - 5 please rate your fluency in spoken English

5