Subject: Fwd: Trainer Candidate - Edmond Austin
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 23 May 2021 22:26:30 -0700 (MST)

Hi Ma'am, 

I have shortlisted this candidate for Technical Support Manager. 
His test does not seems extremely good but he is holding a good experience. 

He started his career as a technical support executive from Convergys, there he worked for 4 Years and got promoted as a TL for Tech support team. 
Then he moved to Mhasis Pvt. ltd. In Mphasis he joined as a Team leader for Tech support team later got promoted as Assistant Manager Quality when it over took by Hinduja Global later on. After working 5 Years with Mphasis cums Team Hinduja Global. He moved to Tech Mahindra. 
In Tech Mahindra he started as Associate Manager- Operations, Responsible for Training and Quality but for a semi technical project, Here he is working in semi technical projects. In tech Mahindra he worked for 1 Year only. 
Reason to leave tech Mahindra was, Process got ramp down. 

And right now he is not working any where so he can join immediately. 
His last salary was 80000/- 
Right now he is expecting 13LPA. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 22, 2021, at 4:19 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Edmond Austin 
E-mail 	[email-masked] 
Phone Number 	(+91) 9711061455 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Sector 137, noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Associate Manager 	8/11/2020 	80000 
Previous Employer 1 	HGS 	Assistant Manager 	08/11/2019 	65000 
Previous Employer 2 	Mphasis 	Unit Manager 	30/08/2015 	48000 
If Selected, how much time do you need to join? 	10 
Please briefly describe your work experience specifically in training? 	People management, process improvement and the through continous training maintaining edge on supporting custimer issues. 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	No 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	The most difficut situation was the step up target for NPS we took and the team coach were not confident on the target. 
Took group and one on one session for them and explained the how part to achieve the target and lead the team for the actionable input shared with them. 
Once 2-3 team coach started to achieve target on daily and weekly basis It created domino effect and others also got the confidence and we were able to over achieve the NPS from there on. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Setting the right expectation with the customer and to know your customer well.This will help in anticipation of the customer requirement and according to that you can mold your conversation for better outcome. 
What according to you makes you a good candidate for this position? 	As i have the required skills for the position which i gained on production floor rather in class room. I have understanding of how and what are the better ways to train people more effectively. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4