Subject: Tech Support Candidate - SURAJ VERMA
From: SURAJ VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 12:18:46 -0400

| | Tech Support Test

Name | SURAJ VERMA
E-mail | [email-masked]
Phone Number | (+91) 8130017639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munirka, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
HTML

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rail Land Development Authority | Technical Assistant | | 25000
Previous Employer 1 | Ministry of Water Resources | Data Entry Operator | | 15000
Previous Employer 2 | Neel Auto Private Limited | Store Keeper | | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check another website or browser.

If not working then internet connectivity (LAN/Wifi/Network driver on pc, Firewall etc.)

If internet working there may be an website issue(www.ndtv.com),
if not then internet connectivity may be lost from backend(ISP).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker
Turn on mobile Bluetooth
List of current available devices will appear.
Select the Bluetooth speaker (Name of speaker will be display)
Connect

What according to you makes you a good candidate for customer service or technical support job? | Customer First is the mantra of any organization to succeed in business. The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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