Subject: Trainer Candidate - TANVIR SINGH SETHI
From: TANVIR SINGH SETHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 10:17:37 -0400

| | Tech Support Test

Name | TANVIR SINGH SETHI
E-mail | [email-masked]
Phone Number | (91) 7838834654
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Schindler India Pvt Ltd | Sales Executive | 31 Aug 2020 | 38155
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

1. Used to train my scouter and site checker how to measure the shaft.
2. Train them the Schindler Elevator Model.
3. Train them in floor to floor measurements.
4. Train 6 sales staff during internship  in Bata India.
5-Train them to increase Unit per Transaction and Conversion

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

1. Sometimes giving training to new employees, they were unaware of System and software. Therefore it is time taking .
2. Training to Scouters and site checker usually do in Hindi. They were unaware of English.
3. Though Scouter and Site checker do not know technical terms, I made them understand which customer usually ask.
4.Explaing each technical item used in Elevator to site checker and scouter,  takes time because they are unaware of technical knowledge.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1- you only satisfy customer in good service and you not only satisfy customer but also makes them loyal customer in great services.
2-you only solved the customer problem in good service and in great services you immediately solved the problem of customer and make him delightful and valuable for company

What according to you makes you a good candidate for this position?

According to the company,  my skillset and professional experience is matching to the company's requirements .
Therefore makes me a good candidate to join this company

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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