Subject: Trainer Candidate - Munish Wadhwa
From: Munish Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 09:52:21 -0400

| | Tech Support Test

Name | Munish Wadhwa
E-mail | [email-masked]
Phone Number | (91) 7015038381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu Innovation | AC Trainer | 03/03/2021 | 50,000
Previous Employer 1 | LBF Travel | Trainer | 24/11/2020 | 40,000
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 5 days

Please briefly describe your work experience specifically in training?

I was giving training to the members of my team and also providing help in their daily activities
Auditing calls, enhancing their morale, motivating them and also giving them suggestions how tp complete targets and also ensuring they complete the same within the deadline

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To be very honest i never saw something very difficult but yeah there was a time when i was new to training then there were some aspects i was lacking but thanks to my manager, he helped me a lot and as a result i became the best trainer for consecutive 3 months
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Goos is only providing customer service whereas great is providing customer service  after listening customers part first and then resolving customer query with keeping company norms in mind as well
What according to you makes you a good candidate for this position? | I am an experienced guy from the same field as well as learning to be more good and also have good communication skills, motivation skills and try to make a balance between team and company so that employee can easily and happily work to give their best
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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