Subject: Trainer Candidate - Ankita Gupta
From: Ankita Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 08:27:23 -0400

Tech Support
Test

Name

Ankita
Gupta

E-mail

[email-masked]

Phone Number

(+91) 7042689899

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BC Management Services Pvt Ltd

CSAT analyst

15 June
2021

72000

Previous Employer 1

Manik IT

Sr.Manager-Customer Success

17 Nov 2015

43000

Previous Employer 2

Samsung

VOC analyst

20 Jan
2015

28000

If Selected, how much time do you need
to join?

20 days

Please briefly
describe your work experience specifically in training?

Customer
relationship.management, I had conducted the training for stakeholders globally
in my organisation for O365 suite of application.

In my previous organization I used to train stakeholders for Saas
products

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While managing a team the most difficult
situation I have faced is conflict of colleagues over an escalation fr
stakeholder/client.

It was so intense that it threatened to disrupt the services offered to the
client amd we.were on the verge of loosing that stakeholder. I had to personally
contact the stakeholder and understand tbe reason for escalation .then post
providing the desired solution handle the team by providing the right guidance
and actions to be taken so.that such a situation doesn't happen in
future

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is providing the services yo the customers but great service ia
creating value for the customer above and beyond the services.we can do that by
understanding customers needs.and catering to.it efficiently

What
according to you makes you a good candidate for this position?

My vast experience not only in customer service , team
handling and escalation management but also in trainings makes me a good
candidate. Along with that I have the zeal to work.in customer service and make
a difference. I also hold experience in nt which I have effectively
used.

On a scale of 1 - 5 please rate your fluency in
spoken English

5