Subject: English Language Test - RISHA MALINI KUMARI
From: RISHA MALINI KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 02:33:16 -0400

| | Foreign Language Screening Test

Name | RISHA MALINI KUMARI    /  (91) 9113496389    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam,
This is Risha, I am here to help you.
Your order is safe with our delivery partners. They tried to reach out to you but the address shared with us is incomplete. Please share the complete address for the easy delivery.

Thanks and Regards
Abc
91xxxxxx76

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,

We are sorry to hear that you found a lot of scratches on the TV Cabinet. Our team will reach out to you in 2 days to verify the TV Cabinet.
After verification we will take the forward steps.

Thanks
Team Homebox

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