Subject: Tech Support Candidate - Akshay Shelke
From: Akshay Shelke <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 01:46:59 -0400

| | Tech Support Test

Name | Akshay Shelke
E-mail | [email-masked]
Phone Number | (88798) 03016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MUMBAI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Monitoring software applications,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr | Concierge Executive operations | 23rd December 2020 | 40000
Previous Employer 1 | Deutsche Bank | IT Operations Analyst | 20th October 2020 | 20000
Previous Employer 2 | AGS Transact Technology | Desktop Support Engineer | 17th October 2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can try using another browser.

we have to troubleshoot the browser setting and restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth on both the device

pair the mobile device to the Bluetooth speakers

Select the name of the speaker device on a mobile device and hence the Bluetooth speaker will be connect

What according to you makes you a good candidate for customer service or technical support job?

I solve the customer queries as the ticket raised by the client and take follow up for the same

customer satisfaction has to be on high priority in both the roles

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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