Subject: Tech Support Candidate - Richa Sharma
From: Richa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 22 May 2021 01:29:43 -0400

| | Tech Support Test

Name | Richa Sharma
E-mail | [email-masked]
Phone Number | (83496) 17002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | GTA IAS | Content ddveloper and innovator | 7 May 2021 | 24000
Previous Employer 2 | Shri Ram Group of Colleges | Assistant professor | 28 October 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will try to restart my device. Many basic problems can be resolved by simply restarting the device.
Will make sure that internet connection works.
Will check if yhe website is down for everyone or just me.
If problem still persists, I will reftesh the page and make sure that  is enabled.
I will make sure that cookies are enabled.
I will clear my cache and cookies.
Also I will ensure my web browser is up to date.
I will restart my web browser.
I will try a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings app.
Navigate to connected devices and enable the bluetooth toggle switch.
Select bluetooth to view the options.
Select pair new device to pair the bluetooth device in pairing mode.
Look for the bluetooth speaker's name on the list
Select the speaker's name to connect it.

What according to you makes you a good candidate for customer service or technical support job?

Being pateint, professional and problem solver are rhe three Ps that make a person fit for this job.
Also the customer centric approach, attentiveness, active listener and the ability to troubleshoot problems are the other important aspects.
Overall a customer is a human with a business so having an appropriate level of emotional intelligence to work out with human emotions and retain businesses depend on Customer service representative and so must have the mentioned skills. These skills make him or her a good candiate for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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